Frequently Asked Questions
Why aren't there more parking decks on campus?A surface lot built on land owned by the University of Arkansas costs about $6,000 per space to build. A parking deck costs about an additional $17,500 per space to construct. Parking permit fees would have to significantly increase to pay for more parking decks.
Are parking controllers paid by commission?
They are not. They are paid an hourly wage regardless of the number of citations written. Most Parking Control Officers are students, however they are also university employees, and as such deserve the cooperation and respect of students, faculty and staff. Their job requires them to be visible in their work area to assist drivers by providing directions and information, and ensure parking is available for authorized individuals.
Do parking controllers have a quota?
No. Parking Control Officers are instructed that a verbal warning, heeded by a violator, accomplishes their goal the same as issuing a citation. Their mission is to enforce the parking regulations to ensure that adequate parking is available for authorized vehicles. This is to be accomplished by being visible in their assigned work areas to provide information and directions, and to issue parking citations when necessary.
How many citations are written each year?
Transit and Parking issues about 40,000 parking citations each year. One third of these are issued because the vehicle is parked in a parking lot without a parking permit. One third are issued because the vehicle had a permit but parked in an unauthorized lot. For example, a vehicle displaying a student parking permit parked in a Faculty/Staff parking lot. The other third are for 16 other violations ranging from parking meter violations to safety hazards and unauthorized use of accessible parking spaces.
Why are vehicles towed or booted?
Vehicles are towed because they have three or more and $50 or more in unpaid parking citations, are habitual violators, parked in an unauthorized space, creating a safety hazard or blocking a transit bus stop. In lieu of towing, vehicles may be booted (immobilized). The advantages of booting are that the vehicle remains on campus, the owner can still remove the contents from the vehicle, and the boot fee is much less than a tow fee. Vehicles will not remain booted overnight. Booted vehicles not claimed by the close of business will be towed. The owner of a towed vehicle does not pay the boot fee; however, they do pay all outstanding citations and the tow fee before the vehicle will be released.
How do I get a boot removed from my vehicle?
To get a boot removed from a vehicle requires the payment of all outstanding citations and a $30 boot fee. Payment is to be made at the Transit and Parking Department in the Administrative Services Building, 155 Razorback Road or the Harmon Avenue Garage. Payments may also be made by phone using a MasterCard, VISA or Discover credit card. The boot or tow and associated fees can be appealed following the normal appeal process.
Updated March 4, 2014