Frequently Asked Questions

Razorback Transit provides fare-free, fixed-route bus and paratransit service to the city of Fayetteville and the University of Arkansas campus during hours of operation. All Razorback Transit vehicles are ADA accessible.

Why was my bus not on time?

Scheduled service frequency is approximate and may vary due to unusual traffic conditions or other uncontrollable circumstances.

Are all buses ADA Accessible?

All Razorback Transit vehicles are equipped with lifts, ramps or kneeling devices to accommodate passengers using mobility devices.

Why did the bus pass me up?

There are a few reasons why a bus would not stop at a bus stop, such as: the bus is already at full capacity and is unable to board additional passengers, the bus is out of service, the bus is being used to fill in for a portion of a route to close gaps in service that may have been caused by roadway congestion or a traffic accident. The bus is not required to stop at each bus stop if there are no customers waiting. Passengers should make themselves visible to the driver at the bus stop and verify the time that the bus is scheduled to arrive.

What can be done if I have a compliment, comment, suggestion, or complaint?

Razorback Transit strives to offer exceptional customer service and is available for contact at:

Feedback webpage - Transitfeedback.uark.edu
Email – Transit@uark.edu
Phone - (479) 575- RIDE (7433) available Monday-Friday from 7 a.m. - 4:30 p.m.

Please have the route, vehicle number, location where you boarded the bus, and the time you boarded the bus to help us identify the proper driver.

Where can I track buses and look at route schedules?

You can download the PassioGo! app on any iOS or Android device. PassioGo! has a real-time map with the current location of all buses in service, as well as schedules for each route with estimated arrival times at each stop.

What is SafeRide?

SafeRide is an Associated Student Government service operated by Razorback Transit designed to offer students an alternative transportation option late at night. SafeRide is a no-questions-asked service that picks students up on campus and around Fayetteville and gives a ride to the student’s residence as listed on UAConnect.

How do I tell a bus driver which stop I need to use?

Placed above all seats on the bus is a wire that alerts the bus driver when pulled that someone needs to get off at the next stop.

Do all buses have bike racks?

Yes, they do! No need to worry about carrying your bicycle onto the bus – simply secure it on the rack on the front of any of our buses and enjoy the ride!