The Americans with Disabilities Act of 1990, a civil rights bill, was designed to remove barriers that prevent persons with disabilities from fully participating in American society. In the area of public transportation, the Americans with Disabilities Act clearly states that regular bus service should be the primary means of public transportation for everyone, including people with disabilities. Under the Americans with Disabilities Act, public transit agencies like Razorback Transit are required to provide curb-to-curb, demand-responsive paratransit service that "mirrors" its fixed-route bus service (in terms of service times and areas). The service is a "safety net" and is only for persons who do not have the functional capability to access the fixed route bus system. While Razorback Paratransit’s base mode of service is curb-to-curb, assistance beyond the curb may be available. Please contact Razorback Paratransit for additional information at 479-575-7433.
- Each bus has two securement locations for mobility devices.
- Mobility devices must be secured while you ride, and operators must secure/unsecure your wheelchair.
- The operator will ask customers seated in the securement area to move but cannot force them to do so.
- In any case in which a vehicle is operating on a fixed route with an inoperative lift and the headway to the next accessible vehicle on the route exceeds 30 minutes, Razorback Transit shall promptly provide alternative transportation to individuals with disabilities who are unable to use the vehicle because its lift does not work.
- Operators will announce transfer points and specific stops.
- Disabled passengers utilizing a mobility device with an integrated basket or storage area must maintain their grocery bags and/or other belongings within the basket and may not have items affixed on the exterior of the basket or mobility device while on the bus. Disabled passengers utilizing mobility devices not equipped with a storage area must collect their bags/other belongings and maintain control of them while on the bus. This is required to ensure our ability to safely secure the mobility device in the wheelchair securement area.
- Reasonable Modifications - Whenever feasible, requests for modifications/accommodations should be made in advance of when the modified service is being requested to be provided by Razorback Transit. The request should be as specific as possible and include information on why the requested modification is needed to allow the individual to use Razorback Transit's services. Razorback Transit will make every effort to communicate determinations on requests for modifications in advance of when the service will be needed, either verbally or in writing.
Razorback Transit developed these policies consistent with guidance provided in the Americans with Disabilities Act Guidance Circular FTA C 4710.1 and the Federal regulations set forth in Part 37 of Title 49 of the code of Federal Regulation.