Frequently Asked Questions

Frequently Asked Questions

Transit:

  1. Do I have to pay to ride the bus? 
    No, Razorback Transit is fare free.
  2. How is Razorback Transit funded?
    Razorback Transit is funded by Federal Transit Administration Grants, U of A Student Transportation Fees, the U of A Administration, and the City of Fayetteville.
  3. Why do non-students get to ride the buses?
    Razorback Transit is a federally funded public transportation provider. By Federal law anyone is allowed to use these resources.
  4. Where can I find bus schedules?
    All maps and schedules are available on our web page at http://transit.uark.edu/ . Razorback Transit also produces large format transit maps and route-by-route time tables that are available at the Transit and Parking Office at 155 Razorback Road, the Arkansas Union Information Desk, the Harmon Avenue Garage, and on all buses.
  5. How can I find the current location of my bus?
    Razorback Transit provides the real-time locations of all of our route buses. You can find this resource at http://campusmaps.uark.edu/ . This is available from any desk top computer or web browser enabled mobile phone. It is also accessible from the UARK Mobile app available from the iTunes store.
  6. Does the bus have to stop at every stop?
    Razorback Transit uses the pull-cord stop request system on our buses. This is done to promote efficiency in our system. Typically all of our stops are used on a regular basis and have passengers wanting to get off of the bus or passengers waiting to board the bus, so the bus will stop. However, there are times when no passengers are at the designated bus stop or wanting off of the bus and the bus will not make a stop at that time.
  7. Why did the bus not pick me up?
    There are times on our more heavily utilized routes that the bus will fill to capacity prior to completing the trip. When this happens the bus will continue straight to the destination, unless there are passengers requesting to disembark the bus at a designated stop.
  8. How can I avoid missing the bus? 
    We recommend that all passengers arrive at the bus stop 5 to 10 minutes before the estimated arrival time. During peak service times we recommend that passengers choose to catch earlier trips to avoid heavy crowds and insure a space on the bus. The same recommendation applies for return trips from campus. You may find it more convenient to choose a later trip to avoid the crowds during peak service times.
  9. Are pets allowed on the bus?
    No, pets are not allowed on Razorback Transit vehicles.

Parking:

  1. Why aren't there more parking decks on campus?
    A surface lot built on land owned by the University of Arkansas costs about $6,000 per space to build. A parking deck costs about an additional $17,500 per space to construct. Parking permit fees would have to significantly increase to pay for more parking decks.
  2. Are parking controllers paid by commission?
    They are not. They are paid an hourly wage regardless of the number of citations written. Most Parking Control Officers are students, however they are also university employees, and as such deserve the cooperation and respect of students, faculty and staff. Their job requires them to be visible in their work area to assist drivers by providing directions and information, and ensure parking is available for authorized individuals.
  3. Do parking controllers have a quota?
    No. Parking Control Officers are instructed that a verbal warning, heeded by a violator, accomplishes their goal the same as issuing a citation. Their mission is to enforce the parking regulations to ensure that adequate parking is available for authorized vehicles. This is to be accomplished by being visible in their assigned work areas to provide information and directions, and to issue parking citations when necessary.
  4. How many citations are written each year?
    Transit and Parking issues about 40,000 parking citations each year. One third of these are issued because the vehicle is parked in a parking lot without a parking permit. One third are issued because the vehicle had a permit but parked in an unauthorized lot. For example, a vehicle displaying a student parking permit parked in a Faculty/Staff parking lot. The other third are for 16 other violations ranging from parking meter violations to safety hazards and unauthorized use of accessible parking spaces.
  5. Why are vehicles towed or booted?
    Vehicles are towed because they have three or more and $50 or more in unpaid parking citations, are habitual violators, parked in an unauthorized space, creating a safety hazard or blocking a transit bus stop. In lieu of towing, vehicles my be booted (immobilized). The advantages of booting are that the vehicle remains on campus, the owner can still remove the contents from the vehicle, and the boot fee is much less than a tow fee. Vehicles will not remain booted overnight. Booted vehicles not claimed by the close of business will be towed. The owner of a towed vehicle does not pay the boot fee; however, they do pay all outstanding citations and the tow fee before the vehicle will be released.
  6. How do I get a boot removed from my vehicle?
    To get a boot removed from a vehicle requires the payment of all outstanding citations and a $30 boot fee. Payment is to be made at the Transit and Parking Department in the Administrative Services Building, 155 Razorback Road or the Harmon Avenue Garage. Payments may also be made by phone using a MasterCard, VISA or Discover credit card. The boot or tow and associated fees can be appealed following the normal appeal process.

Updated March 4, 2014